At The Anabella Hotel, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.  Our mission is to consistently exceed our guests' expectations in terms of the products and services we provide to guests.  We strive to create an experience that is responsive to our guests' needs by using the information you entrust us with responsibly.  The Anabella Hotel is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world.

We have provided this Privacy Policy as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our website and during your relationship with us.  We wish to help you make informed decisions, so please take a moment to read the sections below.

On our website we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service.

Categories of Information We Collect

Making Reservations:
When you make a reservation we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure, member number, and room preferences.

Requests for Information:
When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.

Contacting Us by Email with Questions or Comments:
When you send us an email to our site, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have.  We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.

Online Surveys:
Occasionally, we may conduct online surveys to better understand the effectiveness of our website.  Your participation in these surveys is voluntary.  Information collected by us when you participate in a survey may include name, street address and email address.

Electronic Postcards and Forwarding to Friends:
From time to time our website may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend.  If you choose to do so, we will ask you for your name and email address, and the recipient's name and email address, along with the text of any message you choose to include.